Refund and Exchange
170000, Moscow, a/z 1000, ODAK Group LLC.
Grounds for the return and exchange of goods
Decree of the Government of the Russian Federation No. 55 of 19.01.1998 approved the "List of non-food products of proper quality that are not subject to return or exchange for a similar Product of a different size, shape, style".
This list indicates the impossibility of returning Goods of proper quality with individually determined properties, if such Goods can only be used by the consumer purchasing it.
To return the goods, you need to submit a document confirming the fact and conditions of its purchase, as well as fill out an application for the return of the goods.
If the Goods are transferred to you with partial non-compliance or violation of the terms of the Order due to the fault of the Seller regarding the assortment, completeness, quantity of the Goods, you have the right to notify the Seller (no later than seven calendar days after receipt) of these violations and demand their elimination.
You also have the right to refuse the goods and return the money paid. In this case, the Product must be returned to the Seller with the preservation of its original presentation, its consumer properties, seals, factory labels.
To return the product, you need to submit a document confirming the fact and conditions of its purchase.
To make a refund, you must fill out an application for the return of the goods.