Refund and Exchange

The Buyer has the right to return the Goods (the Goods are returned if the specified Goods were not in use, its consumer properties, factory labels, presentation, etc. are preserved), without specifying the reasons within 14 (fourteen) calendar days from the date of actual receipt of the Goods directly from the seller or persons representing the Seller.
Decree of the Government of the Russian Federation No. 55 of 19.01.1998 approved the "List of non-food products of proper quality that are not subject to return or exchange for a similar Product of a different size, shape, style".
This list indicates the impossibility of returning Goods of proper quality with individually determined properties, if such Goods can only be used by the consumer purchasing it.
To return the goods, you need to submit a document confirming the fact and conditions of its purchase, as well as fill out an application for the return of the goods.

Return of the Goods, in case of detection of defects related to non-compliance with the terms of the Order, caused by the fault of the Seller:

If the Goods are transferred to you with partial non-compliance or violation of the terms of the Order due to the fault of the Seller regarding the assortment, completeness, quantity of the Goods, you have the right to notify the Seller (no later than seven calendar days after receipt) of these violations and demand their elimination.

You also have the right to refuse the goods and return the money paid. In this case, the Product must be returned to the Seller with the preservation of its original presentation, its consumer properties, seals, factory labels.

To return the product, you need to submit a document confirming the fact and conditions of its purchase.

To make a refund, you must fill out an application for the return of the goods.